4 Ways to Reimagine Your Business with AI

5a9d5d47c1f4e-460x230AI holds tremendous potential to be a disruptive force, but only a small percentage of companies appear to be capitalizing on it, according to recent research published in MITSloan Management Review. The way I see it, what stands in the way of progress for most businesses isn’t what you might expect. Getting started with the technology...

How Digital Engagement Drives Customer Success for a Cisco Partner

5a970fd8cc264-460x230As Senior Warranty Manager for Insight, a global technology provider, Cheryl Fischer has witnessed the changes brought on by the subscription economy first hand. I recently sat down with her to discuss how her organization is using Lifecycle Advantage to digitize customer engagement and increase value across its global client base. John: Can you share...

Avoid CX Disasters with These Three Digitization Strategies

5a8af12a8bce1-460x230Ideally, digitization should simplify the user experience, making it faster and more convenient for customers to interact with a company. But all too often that isn’t the case. In fact, when done wrong, digitization can add layers of unnecessary complexity, resulting in confusion and frustration, and ultimately, delivering the complete opposite of its intended outcome....

Take the Quiz: Are You in Digital Denial?

5a73607766a40-460x230Get Inspired to Go Digital in the New Year Is your organization in digital denial? The first step is recognizing it, and the next step is admitting the need to do something about it. TAKE THE QUIZ: Are You In Digital Denial? But don’t wait too long. Experts say that businesses that resist or even...

Customer Success at a Tipping Point: 4 Practical Tips for Getting Started Now

phil nanusA Q&A with TSIA’s Phil Nanus Customer Success (CS) adoption is on the rise and has reached a tipping point: more than 52 percent of the companies surveyed by TSIA in a 2017 study have established CS practices within their organizations. No doubt, many more will follow in 2018 as the business case for CS...

Experts Share Words of Wisdom for Customer Success in 2018

5a31cd0346ba6-460x230It’s been a big year for Customer Success as we’ve seen a greater share of Cisco partners get started with implementing a practice within their own organizations. The reasons to do so are powerful: according to Gartner, companies that prioritize the customer experience generate 60% higher profit than their competitors. Customer Success initiatives also lead...

The Inside Sales Toolkit

Blog_featured img_Virtual Sales ToolsWhether for the initial sale or the post-sale lifecycle, IDC predicts that by 2018, 60 percent of B2B enterprises will overhaul their “digital front door” to support 1,000 to 10,000 times more customers and customer touch points. This projection is indicative of the vast impact that digitization is having on modern B2B sales and the...

Customer Success: Your Most Powerful Weapon in the Battle for Customer Retention

RetentionAs part of my more than 20 years with Cisco, my family and I were fortunate to spend three years on assignment in Singapore. When we relocated back to the U.S. in 2016, we had an immediate need to purchase two cars. Without a specific vehicle preference in mind, we relied heavily on the recommendation...

How to Future Proof Your Business for the Digital Economy

Change AheadOn the heels of a very successful Partner Summit, it’s clear that our partners continue to “own IT” and are viewed as the best in the business. Through the years, Cisco has also built a reputation as a world-class selling organization. But as the subscription economy emerged a few years back, we saw business models...

How Cisco is Ensuring a Seamless Customer Experience in the Digital Future

ensuring customer successLeadership speaker and author Robin Sharma once said, “The bigger the dream, the more important the team.” Today as we face the monumental challenges brought on by the rise of digitization and the understanding that customer loyalty is no longer what it used to be, the only way we’ll succeed is through teamwork. And teamwork...